1. Introduction
This Shipping and Delivery Policy explains how CODEDPET handles the delivery of computers, computer accessories and other physical technology products purchased through our website.
Where applicable, the policy also addresses delivery of digital products or service-related deliverables. Actual delivery arrangements may vary depending on the product, destination, availability and the nature of the transaction.
2. Physical Products
Physical products may include computers, laptops, computer accessories, storage and memory products, networking products, power and connectivity products, and other technology products offered through the website.
Products are subject to availability and may be supplied through our own arrangements or third-party logistics providers.
3. Order Processing
Orders are processed after the relevant order requirements have been confirmed and, where applicable, payment has been received.
Processing time may vary depending on product availability, order verification, destination and other circumstances. Where additional information is required to process an order, we may contact the customer before dispatch.
4. Delivery Areas
CODEDPET may arrange delivery to locations within Nigeria, subject to product availability, logistics coverage and the specific delivery arrangements applicable to the order.
Delivery to remote or difficult-to-access locations may be subject to additional arrangements or charges.
5. Delivery Times
Estimated delivery times may vary depending on the destination, product availability, order processing, logistics provider, traffic, weather, public holidays and other circumstances.
Any delivery timeframe communicated to a customer should be regarded as an estimate unless a specific delivery commitment has been expressly agreed in writing.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and reliable contact details.
CODEDPET will not be responsible for delays or failed delivery caused by an incorrect, incomplete or inaccessible address or by the customer being unavailable to receive the order.
7. Delivery Charges
Delivery charges may depend on factors such as destination, package size, weight, product type and logistics arrangements.
Where a delivery charge applies, the applicable amount or arrangement will be communicated during the ordering process or before dispatch, as appropriate.
8. Third-Party Logistics Providers
We may use independent courier, transport or logistics providers to deliver products. Once an order has been handed to a logistics provider, delivery may be subject to that provider’s operational procedures and conditions.
We will take reasonable steps to assist with delivery-related issues reported to us.
9. Delayed or Failed Delivery
Delivery may occasionally be delayed because of circumstances outside our reasonable control, including traffic conditions, weather, public holidays, logistics disruptions, incorrect addresses, security concerns, regulatory requirements or other unforeseen events.
Where a delivery cannot be completed, we may contact the customer to arrange another delivery attempt or an alternative collection or delivery arrangement where available.
10. Inspecting Your Order
Customers are encouraged to inspect products promptly upon delivery. If a product appears damaged, incomplete, incorrect or materially different from what was ordered, the customer should contact CODEDPET as soon as reasonably possible and provide relevant details and, where useful, photographs or other evidence.
Issues relating to returns or refunds will be handled in accordance with our Returns and Refunds Policy.
11. Damaged, Incorrect or Missing Items
If you receive a damaged, incorrect or apparently incomplete order, please contact us promptly with your order details and a description of the issue.
We will review the matter and, where appropriate, arrange a suitable resolution in accordance with our applicable policies and the circumstances of the order.
12. Digital Products and Service Deliverables
Where a transaction involves a digital product or an agreed technology service deliverable, the method and timing of delivery may differ from physical product delivery.
Digital products may be supplied through an applicable electronic method, while programming, data processing and integrated systems design deliverables may be provided according to the applicable project quotation, proposal, statement of work or service agreement.
13. International Delivery
International delivery is not automatically available for every product. Where international delivery is offered, the customer may be responsible for applicable shipping charges, customs duties, taxes, import requirements and other destination-country charges unless otherwise agreed.
Customers are responsible for ensuring that ordered products can lawfully be imported into the destination country.
14. Order Changes and Cancellations
Requests to change a delivery address, cancel an order or modify an order should be made as soon as possible.
Once an order has been processed, dispatched or handed to a delivery provider, changes or cancellations may not always be possible. Any applicable refund will be handled under our Returns and Refunds Policy.
15. Contact Us
For questions about shipping or delivery, please contact CODEDPET:
Website: https://www.codedpetlimstg.wpenginepowered.com
Email: [email protected]
Phone: +234 915 945 2599
Address: 108, Ogunlana Drive, Iganmu / Ijora, Lagos State, Nigeria
16. Changes to This Policy
CODEDPET may update this Shipping and Delivery Policy from time to time to reflect changes in our products, logistics arrangements, services or business practices.
The latest version will be published on this website with the revised Last Updated date.