1. Introduction
This Returns & Refunds Policy explains how CODEDPET handles returns, exchanges, cancellations and refunds for computers, accessories and other physical technology products purchased through our website, as well as applicable digital products and technology services.
By placing an order with CODEDPET, you acknowledge this policy. Nothing in this policy is intended to exclude or limit any mandatory rights you may have under applicable Nigerian law.
2. Products Covered
This policy applies primarily to computers, laptops, computer accessories, storage and memory products, networking products, power and connectivity products and other physical technology products sold by CODEDPET.
Where an order involves computer programming, data processing, integrated systems design or another technology service, the applicable quotation, proposal, statement of work or service agreement may contain additional terms governing cancellation, deliverables, acceptance and refunds.
3. Returns for Damaged, Incorrect or Defective Products
If you receive a product that is damaged, materially different from the product ordered, or appears to have a manufacturing or functional defect, please contact us as soon as reasonably possible.
To help us assess the issue, we may request photographs, videos, order details, serial numbers, packaging information or other relevant evidence. We may also require the product to be returned for inspection.
Where a return, replacement or refund is appropriate, CODEDPET will determine the appropriate resolution based on the nature of the issue, the condition of the product and applicable law.
4. Change-of-Mind Returns
A return requested simply because you have changed your mind may be considered where the product is eligible for return and has not been used, installed, damaged, altered or otherwise compromised.
Some products may not be eligible for change-of-mind returns because of their nature, condition, activation status, licensing restrictions, hygiene considerations, special-order status or other applicable restrictions. Any such restriction will be considered together with applicable consumer rights.
5. Return Conditions
Returned physical products should, where applicable, be in substantially the same condition in which they were received and should include relevant accessories, manuals, packaging, documentation and other items supplied with the order.
Products that have been damaged through misuse, improper installation, unauthorized modification, accidental damage or failure to follow applicable instructions may not qualify for a refund or replacement.
6. Digital Products and Software
Digital products, software, activation codes, licences and electronically supplied items may be subject to additional restrictions because of their digital nature.
Where a digital product has already been accessed, activated, downloaded, registered or used, a return or refund may not be available unless the product is defective, incorrectly supplied, cannot reasonably be used for the purpose represented, or applicable law provides otherwise.
Where a third-party software licence or product is involved, the relevant manufacturer’s or licence provider’s terms may also apply.
7. Technology Services
For programming, data processing and integrated systems design services, refund eligibility may depend on the stage of the project, work already performed, deliverables completed, third-party costs incurred and the terms agreed in the relevant project documentation.
Where work has already commenced, amounts relating to completed work or committed third-party costs may not be refundable, subject to the applicable agreement and mandatory legal rights.
8. How to Request a Return or Refund
To request a return, replacement or refund, contact CODEDPET using the details below. Please provide your name, order details, the product or service concerned, the reason for the request and any supporting information requested by our team.
We may provide return instructions where a physical product needs to be sent back. Customers should not send products to an address that has not been confirmed by CODEDPET.
9. Assessment of Returned Products
Returned products may be inspected before a final decision is made. Assessment may consider the condition of the product, the reported problem, evidence supplied, serial numbers, accessories and packaging where relevant, and whether the issue is attributable to a product defect, delivery problem, customer handling or another cause.
10. Refunds
Where a refund is approved, the refund method and timing will depend on the original payment method and applicable processing arrangements.
CODEDPET may communicate the expected refund process after the return or refund request has been assessed. Refunds will be handled in accordance with applicable law and the circumstances of the transaction.
11. Delivery and Return Costs
Where a return is required because CODEDPET supplied an incorrect product, or where a product is confirmed to have arrived damaged or defective, the handling of reasonable return or replacement costs will be determined based on the circumstances.
For change-of-mind returns or other customer-requested returns, the customer may be responsible for applicable return or delivery costs, unless otherwise agreed or required by law.
12. Non-Refundable or Restricted Circumstances
A refund may be declined or restricted where, subject to applicable law, a product has been misused, materially damaged after delivery, altered without authorization, improperly installed, activated or registered where this prevents return, or returned without required components.
Refunds may also be restricted for certain specially sourced, customized, activated or third-party products where return rights are limited by their nature or supplier terms.
13. Order Cancellations
You may contact us as soon as possible if you wish to cancel an order. Cancellation may be possible before an order has been processed, dispatched or otherwise committed to fulfilment.
Where an order has already been processed, dispatched, customized, activated or supplied, cancellation may instead be handled under the applicable return or refund provisions.
14. Exchanges and Replacements
Where appropriate and subject to availability, CODEDPET may offer a replacement or exchange instead of a refund. Replacement products may be subject to availability and may differ in appearance or specification where the original product is no longer available, subject to the applicable agreement and consumer rights.
15. Fraudulent or Abusive Requests
CODEDPET reserves the right to investigate and reject requests that appear fraudulent, dishonest, abusive or inconsistent with the transaction or condition of the product. This does not affect legitimate consumer rights under applicable law.
16. Consumer Rights
This policy is intended to operate alongside applicable Nigerian laws and regulations. Where mandatory consumer protection or other legal rights apply, those rights will not be excluded by this policy.
17. Contact Us
For returns, refunds or order-related assistance, please contact:
CODEDPET
108, OGUNLANA DRIVE, IGANMU / IJORA,
LAGOS STATE, NIGERIA
Email: [email protected]
Phone: +234 915 945 2599
18. Changes to This Policy
CODEDPET may update this Returns & Refunds Policy from time to time to reflect changes in our products, services, processes or legal requirements. The latest version published on our website will apply to future transactions unless otherwise required by law.